Shipping Policy
Free shipping on every order
Shipping is on us, always. Every Seacoast Mills order ships free within the United States, with no minimum to reach and no code to enter.
Order processing
We prepare most orders within 1 to 3 business days. Business days are Monday through Friday, not counting public holidays. Orders placed before 5:00 PM ET on a business day start processing the same day; orders placed later, or on a weekend or holiday, start the next business day. We list processing time and delivery time separately so you know what to expect from the moment you order to the moment it arrives.
Delivery time
Once your order leaves our warehouse, delivery within the United States usually takes another 4 to 8 business days, so most orders arrive within roughly 5 to 11 business days of being placed. These windows are careful estimates based on typical carrier performance, not guarantees. Weather, carrier delays, and busy seasons can occasionally add a little time.
If your order is delayed
We ship within the times stated above. If we cannot, we will email you before the original window runs out, tell you the new expected date, and give you the choice to wait or cancel for a full refund. If you cancel, we refund you within 7 business days. Where no shipping time is stated for an item, we ship within 30 days of your order or refund you in full.
Tracking
When your order ships, we email you a tracking link so you can follow it to your door. Please allow up to 24 hours after shipping for the first tracking scan to appear. Our Track Your Order page explains what to do if the link has not arrived or has not moved.
Where we ship
We ship anywhere in the United States: all 50 states, Washington D.C., the US territories including Puerto Rico, Guam and the US Virgin Islands, and military addresses (APO, FPO and DPO). Deliveries to territories and military addresses travel further, so please allow a little longer than the windows above. We are not able to ship internationally at this time; if that changes, we will update this page. Orders are fulfilled from our warehouse at 39 Government St, Kittery, ME 03904.
If an address is wrong
Please check your shipping address carefully at checkout. We cannot reroute a package once it has shipped, and orders sent to an incorrect or incomplete address may come back to us. If that happens, we will reach out to arrange reshipment. To fix an address on an order that has not yet shipped, email support@seacoastmills.com as soon as you can.
Lost, delayed, or damaged
If your tracking stalls for several days, or your order turns up damaged, email support@seacoastmills.com. We will work with the carrier and make it right, whether that means tracing the parcel, sending a replacement, or issuing a refund. If you simply want to send something back, our Return & Refund Policy sets out how that works.
Need help
Email support@seacoastmills.com or call +1 857 375 5796, Monday to Friday, 9:00 to 21:00 ET.
Store name: Seacoast Mills
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@seacoastmills.com
Phone: +1 857 375 5796
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 39 Government St, Kittery, ME 03904, USA