Return & Refund Policy
Free returns within 30 days
We build our clothes to be kept, but if something isn't right for you, returning it is simple and free.
The return window
You may return eligible items within 30 days of the delivery date. We count from when your order actually arrives, per the tracking, so you get the full 30 days.
Condition of returned items
To be eligible for a refund, items should come back unworn, unwashed, and undamaged, with original tags attached and in their original packaging where possible. We cannot accept items showing wear, washing, alteration, smoke, or pet hair, since we cannot resell them. For hygiene reasons, items that arrive sealed, such as socks, underwear or other intimate items, cannot be returned once that seal is broken, unless they arrive faulty. This is noted on the product page where it applies.
How to start a return
Email support@seacoastmills.com with your order number and the item you would like to return, plus a quick note on why. We will reply with a prepaid return label and simple instructions. Please wait for our email before sending anything back, so your return goes to the right place and is tracked and credited to the right order.
Your refund
Once your return reaches us and passes a quick inspection, we refund your original payment method within 5 business days. We will email you when it is on its way. Depending on your bank, it may take a few more days to appear. Shipping was free and return shipping is on us, so there is nothing deducted.
Exchanges
The quickest way to change a size or color is to return the original for a refund and place a new order, so you are not waiting on stock. If you would like help choosing the right size first, just ask.
Faulty or incorrect items
We check orders carefully, but if something arrives faulty, damaged, or not what you ordered, contact us within a reasonable time at support@seacoastmills.com with your order number and a photo if you can. We will arrange a replacement or a full refund, shipping included, at no cost to you. This does not affect your rights under applicable consumer law.
Sale items
Unless a product page says otherwise, sale items follow this same policy and may be returned within 30 days.
How your return is sent back
Please do not ship returns to us on your own. Start your return by email and we will send you a prepaid label with the correct return address and simple instructions, so your parcel is tracked and credited to the right order. Email support@seacoastmills.com to begin.
Still waiting for your order
If your parcel has not arrived yet, our Track Your Order page and our Shipping Policy explain the delivery windows and what we do when a parcel goes astray.
Need help
Email support@seacoastmills.com or call +1 857 375 5796, Monday to Friday, 9:00 to 21:00 ET.
Store name: Seacoast Mills
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@seacoastmills.com
Phone: +1 857 375 5796
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 39 Government St, Kittery, ME 03904, USA